Terms and conditions.

Version 9 November 2026 · 2026-11-09-es-v2

For creators who already had an account, these terms apply from 1 December 2026. Until then, the previous version applies to them.

Read these terms before creating an account, posting content or donating. Together with the privacy notice, they govern DonoLink. Mandatory law and rights that cannot contractually be limited always continue to apply.

1. Parties and definitions

DonoLink is provided by Tovix, trading as DonoLink, sole proprietorship, Dutch Chamber of Commerce 98227475 and VAT NL005316890B06. In these terms:

• creator: the user who uses a personal page and connected Stripe account to receive voluntary contributions;
• donor: the person who pays a contribution to a creator through a DonoLink page;
• tip: a voluntary payment from a viewer to a creator through the tip page, without a purchase or any enforceable consideration; where these terms say donation, donor or contribution, they mean a tip and the person who tips;
• supporter: anyone who supports a creator with a tip, an interactive tip, a membership or a purchase in the shop;
• buyer: anyone who buys a digital product through a creator's shop;
• viewer: anyone who uses DonoLink without a creator account, for example to tip, save their details or check their viewer points;
• interactive tip: a payment with which a viewer asks the creator for an action from the tip menu, a video, a sound or a text-to-speech voice; this is a paid request to the creator, not a voluntary tip;
• membership: a monthly payment to a creator for the benefits the creator lists for the chosen tier;
• trader: a creator acting for purposes of a trade, business, craft or profession; anyone who does not, acts as a private individual;
• content: profile text, images, media, links, donation name, message and other information provided through DonoLink;
• payment partner: Stripe and any bank, wallet, card network or payment method involved in a payment.

2. Applicability and formation

These terms apply to every visit and use of DonoLink. A creator expressly accepts the version presented during registration; DonoLink records its version, language and acceptance time and sends a durable copy. A donor accepts the version presented at that time before confirming each payment. DonoLink also records the terms version and acceptance time with the payment.

Deviating arrangements apply only when confirmed in writing by DonoLink. An express written arrangement prevails in case of conflict. If a provision is invalid, the remaining provisions remain effective and, where possible, it is interpreted or replaced by a valid provision serving a similar purpose. The user may not transfer the account or this agreement without written permission. DonoLink may transfer the agreement to a legal successor as part of a transfer of the business or service, provided the user's rights are not materially reduced; a consumer retains all mandatory rights.

3. Account, age and verification

A creator must be at least 18, legally competent and authorised to enter this agreement. A minor may use DonoLink only through a parent with parental responsibility or a legal guardian who manages the account in their own name, accepts the terms and remains responsible. A donor must be at least 18. If the donor is under 18, they must have permission from a parent with parental responsibility or a legal guardian for that donation before donating. Where provided by law, such permission may be presumed for a transaction that is customary for someone of that age. The donor may use only a payment method they are authorised to use. DonoLink and Stripe may request evidence of age, identity, residence, business, authority, bank account, source of funds or activities.

Viewers who save their details or use viewer points must be 16 or older. If you are younger, you use those features only if your parent or guardian agrees; if you are under 13, you do not use them. To receive payouts, the age and verification requirements of Stripe or another payment partner also apply. A creator who does not meet them cannot receive payments, not even through a parent if the payment partner does not allow it.

You provide complete, accurate and current information; do not use one account for an unauthorised third party; keep login, two-factor, OAuth and OBS details confidential; and immediately report loss, misuse or unauthorised access. Activity through your account is treated as yours unless you substantiate that it was unauthorised despite reasonable security.

Account admission and payment capabilities are not guaranteed. Stripe also determines whether onboarding, payment methods, reserves, refunds, payouts or the connected account remain available. By completing Stripe onboarding, the creator also accepts the applicable Stripe agreement and authorises necessary processing of payments, fees, corrections and payouts.

In addition to emails that belong to your account, such as verification, payments, payouts, security and changes to these terms, DonoLink sends a limited number of reminders until you have finished connecting Stripe. You can unsubscribe from those reminders through the link in the email; the other account and payment emails keep coming. Status updates that need no action from you appear as notifications in your dashboard.

4. Creator obligations

The creator is the donation recipient and is responsible for their page, content, audience and use of received data. The creator:

• truthfully describes who the creator is and the purposes for which voluntary contributions are requested and does not suggest a purchase, right to repayment or guaranteed consideration;
• holds all rights and permissions for profile, alert, audio, video, trade mark and other content;
• complies with law, sanctions, platform rules, Stripe rules and reasonable security instructions;
• treats donors fairly and responds promptly to support, refund, fraud and dispute requests;
• processes donor personal data only lawfully, securely and for a clear purpose and does not publish sensitive or unnecessary data;
• keeps sufficient funds available for refunds, chargebacks, fees and negative balances and cooperates with investigations;
• makes their own correct tax, accounting, registration and reporting filings in the relevant country.

DonoLink does not provide tax, legal or accounting advice and does not guarantee that an activity will be classified as a hobby, gift or business or that a contribution is tax deductible.

5. Donations and payment instruction

A donation is solely a voluntary contribution from the donor to the selected creator, without a purchase or enforceable consideration. No product, access, subscription, assignment, gambling prize, loan, investment, ownership right, repayment promise or guaranteed service may be sold or promised through the donation flow. An alert, name display, message, media request or creator response is not consideration and the creator is not required to display, perform or answer it. Any arrangement a creator nevertheless makes outside that flow does not turn the donation flow into a DonoLink sales service and falls outside DonoLink's authority and responsibility; DonoLink may block such use. DonoLink provides creators only with technical platform functionality and is not a bank, payment institution, escrow service, financial adviser, employer, partner or agent of the creator.

Interactive tips (article 5a), memberships (article 5b) and the shop (article 16a) are separate features with their own rules. Only there may a creator offer something in return for a payment; what this article says about tips without consideration does not apply to those features.

Before confirmation, the donor checks the creator, amount, name, message and payment method, uses only a payment instrument they are authorised to use, and provides no illegal, threatening, discriminatory, privacy-sensitive or infringing content. Because the donor does not purchase a product or service with the contribution, the statutory withdrawal right for an online purchase does not apply to the donation itself. This does not limit mandatory rights, including rights relating to an unauthorised or duplicate payment, technical error, refund or chargeback. Payment is final once authorised by the payment partner, subject to those rights.

Stripe processes new payments as direct charges on the connected creator account and transfers the separate DonoLink fee as an application fee. The creator share is not an internal balance held by DonoLink. Only historical balance from an earlier payment flow may still be handled separately by DonoLink.

5a. Interactive tips

With an interactive tip, a viewer asks the creator for an action from the tip menu, a video or sound on stream, or a text-to-speech voice. That agreement is made between the viewer and the creator. DonoLink only provides the form, the payment through the payment partner and the technical display on stream.

The creator decides what to offer, for what amount and on what conditions, such as a cooldown, a maximum per stream or approval in advance. The creator only offers what they can and may perform, what is safe and what complies with the law, the rules of their streaming platform and article 8. There is no element of chance: what the viewer gets is fixed in advance.

If the creator does not perform a paid action, the creator refunds the viewer. DonoLink never refunds out of its own funds; article 7 applies to the DonoLink fee.

The viewer asks the creator to perform the action, video, sound or voice right away in the live stream. If a statutory right of withdrawal applies, it ends once the creator has fully performed it with the viewer's agreement, to the extent the law allows. An interactive tip gives no right to more than what the tip menu says.

Text that is read aloud always passes through a filter. The creator remains responsible for everything that can be seen and heard on their stream, including media chosen by a viewer. Viewers do not upload their own files.

5b. Memberships

A membership is an agreement between the supporter and the creator. The creator is the seller and provides the benefits listed for the tier. DonoLink provides the payment page, the monthly payment through Stripe, the emails and the management page.

A membership runs monthly and renews automatically until the supporter cancels. The supporter can always cancel through the management link in the email, effective at the end of the current period.

A supporter acting as a consumer can withdraw within 14 days of the start through the button on the management page. The membership then stops immediately and the full amount is refunded at the creator's expense.

A new price applies only to new members. Existing members keep their price until they choose a different tier themselves.

A chargeback ends the membership immediately. If DonoLink pauses or blocks the creator's account, payments pause. If the creator deletes their account, all memberships stop.

The creator is responsible for providing the benefits, for the taxes on their memberships (article 6a) and for refunding a supporter if they do not provide a benefit.

6. Rates, fees and payout

These rules describe DonoLink fees. Stripe fees depend on the country, payment method, connected account and current terms; check the actual amount in Stripe after payment:

• DonoLink charges a standard fee of 3.5% per donation, regardless of payment method;
• debit and credit cards may be available when Stripe enables them for the connected account; Apple Pay and Google Pay use the underlying card and also depend on the device and domain;
• Bizum, SEPA bank transfer and Klarna are offered only when DonoLink, Stripe and the connected account permit them and the creator enables them where applicable. Bizum and Klarna are not promised before approval for these contributions;
• a SEPA bank transfer may remain pending until Stripe confirms receipt. DonoLink records the contribution as paid only after that confirmation; Stripe provides the bank instructions;
• for other available payment methods, Stripe may charge a method-specific fee under its current pricing;
• currency conversion, disputes, refunds, chargebacks, network fees or other exceptions may incur additional costs under current Stripe and payment-method terms;
• actual fees may differ because of personal Stripe pricing, country of establishment, card type, card country, currency, promotion or a pricing change. The amount recorded by Stripe and the relevant payment partner on the connected account is authoritative and is charged directly to that account; these fees are not a DonoLink fee;
• an individually agreed DonoLink percentage may be higher or lower. Contributors pay the chosen amount unless they voluntarily cover the DonoLink fee and an estimate of Stripe's processing fees shown before payment. Stripe charges its actual processing fees to the creator's account and the net amount is not guaranteed;
• Stripe determines availability, reserves, set-off and payout schedule and may request further information or restrict payments or payouts;
• DonoLink may change its rate for future donations under article 16 but does not retrospectively alter a completed payment. Amounts are calculated in euro and whole cents; legally due tax may be processed in addition.

Partner program. A creator can activate and deactivate their own referral link in the dashboard. When a new creator signs up through that link, the referrer receives, for 3 months from that sign-up, the percentage shown in the dashboard (standard 25%) of the platform fee DonoLink actually receives on Stripe donations to that creator. The referred creator does not pay a higher fee as a result. Refunds, chargebacks or other reversals cancel the commission proportionally; a negative balance is offset against later commission. Self-referrals, fake accounts, spam or misleading promotion lead to forfeiture of outstanding commission and exclusion. DonoLink pays out outstanding commission by bank transfer or Stripe; the referrer is responsible for any tax on the commission. DonoLink may change or end the program or the percentage for new commissions; commission already earned remains. The referrer sees the username and sign-up date of a referred creator and their own commission, but never that creator's donors, messages or balance; if that creator has their leaderboard turned off, the referrer only sees them anonymously and without a per-creator amount. DonoLink automatically checks every referral for self-referrals, including with Stripe verification data (bank account, person or company), email, browser and network. Commission only becomes payable after a successful check and lapses if the check finds that the referrer and the referred creator are the same person.

6a. Taxes, VAT and information for tax authorities

The creator is responsible for their own income tax, social security contributions, any registration as a business and the VAT or other sales tax that the law places on them, including on interactive tips, memberships and shop sales. DonoLink does not withhold income tax and does not give tax advice. Overviews such as the annual statement are a tool, not a tax return.

The DonoLink fee includes any VAT DonoLink owes on it, unless the law shifts that VAT to the creator under the reverse-charge rules. The fee invoice then says so.

If the law makes DonoLink itself liable for VAT or a similar tax on a payment to the creator, for example because DonoLink is treated as the supplier of a sale or service made through the platform, DonoLink may calculate that tax and set it off against the proceeds of that payment by withholding it together with the fee, or charge it to the creator. DonoLink tells the creator in advance how and from when this happens, so the creator can adjust their prices or stop using the feature. If DonoLink later has to pay such tax on earlier payments, DonoLink may, to the extent the law allows, also set it off or charge it afterwards.

If the law requires DonoLink to report information about creators or their income to a tax authority, such as under the EU DAC7 rules for platforms, the creator provides the requested information on request within the stated period, such as name, address, date of birth, tax identification number, VAT number, registration number and bank account. DonoLink uses that information only for that obligation and passes it to the competent tax authority. If the information is still missing after two reminders, or is clearly incorrect, DonoLink may pause payouts, new sales or the feature concerned until it is complete, to the extent the law requires or allows.

7. Refunds, chargebacks and negative balances

Donations are generally non-refundable because the donor deliberately selects the creator and payment and generally purchases no consideration. This does not limit mandatory rights or the right to dispute an unauthorised payment. A request is submitted through support@donolink.nl and states date, amount, creator, payment method and reason. DonoLink may forward the request and necessary data to the creator, Stripe, bank or payment method.

The creator is primarily responsible for assessing and funding a refund relating to their donation and must provide evidence promptly. Stripe, a bank or payment method may also issue a refund, chargeback, reserve, set-off or correction without creator or DonoLink consent. A reversal does not automatically determine the parties' legal rights.

To the extent the law allows, refunded or disputed amounts, Stripe and PayPal fees, dispute fees, reasonable investigation and collection costs and any negative balance are borne by the creator. Stripe and PayPal may set off or collect these under their own terms.

DonoLink charges its fee under article 6 on every tip, interactive tip, membership payment and shop purchase. This is what happens to that fee when money goes back:

In a chargeback, the creator never gets the DonoLink fee back, whether they win or lose the chargeback. If DonoLink refunds a buyer or supporter because of fraud, malware, an infringement or a prohibited product (see the next paragraph), the fee stays with DonoLink and the costs are borne by the creator.

In case of a chargeback, fraud, an infringement or a breach of these terms, DonoLink may refund a payment through Stripe on the creator's behalf where this is needed to prevent harm, a dispute or a measure by Stripe or a competent authority. DonoLink tells the creator in advance or, if urgent, as soon as possible afterwards.

8. Prohibited use and rules

You must not use DonoLink for or facilitate:

• criminal, fraudulent, deceptive, sanctions-evasive or money laundering activity, terrorist financing or unauthorised fundraising;
• stolen payment methods, self-donations for cash-out, artificial transactions, chargeback abuse, fee avoidance or manipulation of rankings, statistics, referrals or security;
• pornography or sexually explicit content, sexual exploitation, child sexual abuse material, human trafficking, doxing, credible threats, calls for violence or terrorist content;
• hateful discrimination, harassment, stalking, scams, impersonation or publication of personal data without a valid basis;
• infringement of copyright, trade mark, image, privacy or other third-party rights;
• malware, phishing, scraping beyond normal indexing, unauthorised access, bypassing limits or disrupting DonoLink, Stripe or other users.

When a concern arises, we consider factors including severity, context, reliability of evidence, repetition, intent, risk to users or payments and possible remediation. For urgency, fraud, security, illegal content, an order or provider requirement, we may act immediately; otherwise, where reasonable, we first provide a warning and remediation period.

We use automated checks: filters on messages (such as profanity and links), checks on uploads (file type and file content), limits against spam and abuse, and payment checks. An automated check may block an upload or message or decline a payment. A decision about an account, page, product or payout is always taken by a staff member, except where there is an acute risk; a staff member then reviews the measure as soon as possible afterwards.

Consequences may include: not displaying or removing content; temporarily restricting, blocking or terminating features, login, page or account; stopping initiation of new payments at DonoLink; disabling imports, integrations or overlays; preserving evidence; supporting a refund or investigation; and notifying Stripe, banks, platforms or competent authorities. DonoLink may ask Stripe to restrict payments or payouts but cannot unilaterally control funds, reserves or payouts managed by Stripe or a bank. Available funds remain subject to refunds, chargebacks, set-off, reserves, law and provider rules.

If we restrict content, a product, a feature, a payout or your account, you receive a statement of reasons no later than when the measure starts, setting out: what we did and for how long; the facts and circumstances we relied on; whether we received a notice; whether automated means were involved; the article of these terms or the law we rely on; and how to object. We do not do this where the law prohibits it, where it would harm an investigation or for high volumes of deceptive commercial content.

We aim for a proportionate measure and, to the extent legally and factually permitted, state its main reason, scope and duration. You may submit a reasoned appeal within 30 days via support@donolink.nl with relevant context or evidence. Where practicable, another authorised staff member reviews the appeal. We may restrict information where disclosure would harm fraud prevention, security, others' rights, an investigation or a legal duty.

For a creator acting as a trader, we end the agreement with at least 30 days' notice and a statement of reasons, unless the law requires us to act immediately, there is a compelling reason such as fraud, malware or a serious security risk, or the creator has repeatedly breached these terms.

9. Reporting illegal content

Report suspected illegal content via support@donolink.nl with: the legal or factual reason; exact URL or other location; your name and email, except where law permits anonymity; and a statement that the notice is accurate and complete to the best of your knowledge. In immediate danger, also call 112 or contact the competent authority. DonoLink acknowledges an actionable electronic notice and handles it promptly, diligently, objectively and without arbitrariness.

Every creator page, shop page and product has a Report content link. It opens the reporting form on the Legal information page with the page already filled in.

Misuse of the notice or appeal process, such as repeatedly submitting manifestly unfounded notices or complaints, may be temporarily restricted after warning. We consider number, proportion, severity, consequences and apparent intent. Good-faith reports are not penalised merely because they ultimately prove unfounded.

We tell the person who reported what we did with the report and whether automated means were involved.

10. Content and intellectual property

DonoLink and its software, design, name and documentation remain protected. Except for normal use of the service, you receive no ownership or right to copy, sell, reverse engineer or exploit code, branding or design to the extent such restriction is lawful.

You retain rights in your content and warrant that you have all necessary rights and permissions. For the duration of the service, you grant DonoLink a worldwide, non-exclusive, royalty-free licence, transferable to necessary service providers and sublicensable, to host, secure, technically adapt, reproduce and display that content to operate, protect and promote your public DonoLink page. Content you place on a public page, alert or overlay is not treated as confidential; do not place secrets or data there that must not be public. You may end the licence for future use by deleting content or the account, subject to backups, evidence, already shared publications and legal retention duties.

11. Third-party services and integrations

Stripe, Twitch, YouTube/Google, Kick, TikTok, Streamlabs, OBS, banks and other services are also subject to their own terms, availability and decisions. DonoLink is not a party to your agreement with such a third party and does not guarantee any API, account, reach, payment method, verification or payout. If you connect YouTube, you also agree to the YouTube Terms of Service (https://www.youtube.com/t/terms).

This also applies to PayPal, GIPHY and the services you transfer data from, such as StreamElements and TipeeeStream.

You connect only an account you are authorised to use and may disconnect it at any time. A third-party outage or policy change may restrict or end a feature. DonoLink may immediately disable an unsafe or no longer permitted integration.

Linky, the assistant in the dashboard, and other AI features such as the AI overlay use artificial intelligence; this is shown when you use them. Answers and suggestions may be wrong or incomplete and are not legal, tax or financial advice. Check them before you rely on them or publish anything; a suggestion is only applied once you confirm it yourself. Do not send Linky passwords, payment details or sensitive information about others.

12. Availability and maintenance

DonoLink provides a reasonable-efforts service and aims for secure, usable availability but does not guarantee uninterrupted, error-free, completely secure operation or fitness for a particular purpose. Maintenance, security incidents, internet or power outages, force majeure, cyberattacks, provider or API outages, strikes, natural disasters and legal measures may interrupt the service. DonoLink is not liable for a failure caused by circumstances outside its reasonable control. We try to remedy a defect attributable to us within an appropriate period.

We may change or discontinue features for security, law, provider requirements or product development. For a materially adverse change to an ongoing creator agreement, we provide reasonable advance notice and an option to terminate where possible, unless immediate action is necessary.

13. Liability

To the extent permitted by law, DonoLink is liable only for evidenced direct loss that is the foreseeable and immediate result of a breach attributable to DonoLink, after DonoLink has received written notice allowing a reasonable remedy period and has failed to remedy in time; no remedy period is required where performance is permanently impossible. The affected party must reasonably mitigate loss and submit a substantiated claim as soon as possible. For creators acting in business, a claim expires if not notified in writing within twelve months after discovery and total liability per event is limited to the greater of DonoLink fees paid by that creator in the preceding six months or €250; related events count as one.

For creators acting in business, DonoLink is not liable for indirect or consequential loss, missed donations, revenue or profit, loss of goodwill, data or opportunity, reputational damage, business interruption or replacement-service costs. DonoLink is also not liable for creator or donor content, tax or legal consequences of their activities, a refusal, reserve, refund, chargeback, block, outage or delay by Stripe, a bank, payment method or streaming platform, or unauthorised account use not attributable to DonoLink. These exclusions do not apply to intent or deliberate recklessness by DonoLink itself, death or personal injury caused by DonoLink, breach of a mandatory legal duty, or where exclusion is prohibited by law. Nothing limits mandatory consumer rights.

To the extent the law allows, DonoLink is also not liable for creators' products, benefits, actions and emails; for sponsors and the figures in sponsor reports; for giveaways a creator organises; for data a creator transfers; for the content of AI answers; or for taxes, penalties or interest arising from the creator's own activities. The limitations in this article also apply to DonoLink's staff and contractors.

14. Loss, recovery and cooperation

A creator reimburses reasonable, evidenced loss and costs directly arising because that creator breaches these terms or third-party rights, to the extent the creator is legally responsible. This is not an unlimited indemnity and does not cover loss caused by DonoLink or which DonoLink should have mitigated.

In particular, a creator compensates DonoLink for reasonable, evidenced loss and costs, including reasonable legal costs, penalties and taxes, arising because the creator culpably:

• infringes third-party rights with their content, products, alerts, clips or sponsor blocks;
• fails to meet their obligations as a seller or service provider towards buyers, members or viewers, such as information, delivery, conformity, withdrawal or refunds;
• has emails, messages or updates sent that breach the law or these terms;
• transfers, stores or uses data without a valid legal basis;
• does not declare or pay tax on their own activities, or does not provide, or provides incorrect, information required by law, to the extent DonoLink is held liable for it;
• breaches the rules on prohibited use or another provision of these terms.

This does not apply to loss DonoLink caused itself or should have mitigated. If the creator acts as a consumer, this applies only to the extent the law allows and no further than their statutory liability.

DonoLink notifies a relevant claim promptly, gives the creator a reasonable opportunity to provide information and does not unnecessarily settle at the creator's expense. Amounts due may, where legally and technically permitted, be set off or collected through Stripe; extrajudicial collection costs follow applicable law.

DonoLink may set off a due claim against the creator against fees, commissions or other amounts DonoLink owes the creator, and may ask Stripe or PayPal to withhold an amount to the extent they allow.

15. Termination and consequences

The creator agreement runs indefinitely, without subscription fees or a minimum term, and may be terminated immediately through the dashboard or support@donolink.nl. To the extent a creator acting as a consumer has a mandatory statutory right of withdrawal, they may exercise it within the statutory period in the same way; DonoLink treats such an unambiguous request as withdrawal and charges nothing merely for the existence of the account. Pending payments, refunds, chargebacks, claims, legal records and Stripe obligations continue to be handled. Deletion from DonoLink does not require Stripe or other third parties to delete data or their account.

DonoLink may terminate or suspend under article 8. Provisions that by their nature continue, including fees, refunds, evidence, liability, intellectual property, disputes and legal retention, survive termination.

16. Changes to terms and rates

We may amend these terms or future rates due to law, security, provider rules, costs, functionality or operations. For creators, we announce a material change at least 15 days in advance by email or durable notice, or longer where adaptation reasonably requires more time. The creator may terminate without charge before the effective date. A shorter period applies only where law, security, fraud or a provider duty requires immediate action. A donor is bound by the version presented before that specific payment; later changes are not retrospective.

After the effective date, the new terms apply. We then ask you to agree in the dashboard, record the version and time of your agreement and send you a copy you can keep. Until you agree, you can only view your transactions, request payouts, export your data, contact support and close your account in the dashboard. For features you switch on yourself, such as the supporter overview, we ask you to agree to the related rules when you switch them on and again after a material change.

16a. Digital products in the shop

Creators can only sell digital products through DonoLink: a file to download, a link that appears after payment, or a code. Physical products, products that have to be shipped and prohibited content are not allowed.

The creator is the seller and supplier. The purchase is concluded between the buyer and the creator, in the creator's name and for the creator's account. DonoLink is only the platform: it provides the shop, lets Stripe process the payment directly on the creator's Stripe account and makes files, links and codes technically available on the creator's behalf. DonoLink only keeps its fee.

The creator guarantees that they hold the rights to their products, that the products work as described and that they contain no malware or illegal content. DonoLink may hide or remove products and close a shop after a report or suspicion of abuse.

VAT and taxes: the creator sets the price, including the VAT they owe, chooses their VAT status in the shop settings and handles the VAT return and income tax on their sales themselves. DonoLink only charges VAT on its own fee, on the fee invoice. If DonoLink nevertheless owes VAT on a sale under the law, DonoLink may calculate that VAT and set it off against the proceeds of that sale; DonoLink will tell the creator in advance how this works.

Right of withdrawal: a digital product is delivered right after payment. With a business seller, the pay button says: “You get the download right away. This means you lose your right of withdrawal (see shop terms).” By then paying, the buyer chooses immediate delivery; the confirmation email repeats this sentence. If a buyer still withdraws within 14 days and the money has to be returned, the seller refunds it. With a private seller, EU consumer law, including the right of withdrawal, does not apply.

Delivery and access: the buyer receives a personal link that they may not share. A download link is valid for 30 days and works at most 10 times; the creator can resend the link. A code is handed out once. Access ends after a refund or chargeback.

Fee and refunds: DonoLink keeps the same fee on every sale as on tips; Stripe charges its own fees to the creator. The creator can refund a purchase from their dashboard; the DonoLink fee is then returned pro rata. If a code cannot be delivered, the purchase is refunded in full automatically.

Seller status and limits: the creator declares whether they sell as a private person or as a trader, and buyers see that status. At DonoLink, for those who sell as a private person: at €1,000.00 or 10 sales per calendar year the creator gets a warning, and at €2,000.00 or 30 sales DonoLink immediately pauses new sales until the creator has entered their business details (company name and registration number) in DonoLink and their Stripe account is set up as a business. That pause remains in place in a new calendar year until the shop has been switched. In some countries only a registered business can sell, or other limits or another period apply; the rule for the creator's country is shown in their dashboard. Existing orders and downloads keep working. These limits are a DonoLink rule and say nothing about the creator's tax or legal status; the creator remains responsible for their own registration and taxes.

Seller details: at the shop and the pay button, buyers see whether the seller is a private person or a business, and for a business the trading name. If the creator sells as a business, they give buyers their business details themselves (identity, business address and contact), for example in their own terms of sale in the shop. DonoLink asks for these details for its own records and doesn't show them, but may pass them on to a buyer or a regulator if the law requires it.

Buying in a shop: the price shown with the product is the final price. The buyer gets a receipt in the shop's name, with VAT according to the seller's status. The buyer handles questions, complaints and refunds with the seller; the seller's own terms of sale apply as well, as long as they don't deviate from these terms or from the law. DonoLink support helps with a technical problem with the delivery.

Licence and own texts: each product shows what the buyer may do with it: personal use only (standard), personal and commercial use, or the seller's own licence text. Commercial use means using the product in the buyer's own work that earns them money; reselling or sharing the product itself is not allowed unless the own licence text permits it. The licence as it applied at the time of purchase is on the receipt and in the confirmation email. Own terms of sale and an own licence text may not limit these terms or mandatory consumer law, contain no fines, don't ask buyers for personal data and don't link to other sites. DonoLink can hide such a text; only these terms then apply.

16b. What you may and may not sell in the shop

Allowed. In the shop, the creator offers only digital content in the form of a file, an access link or a code that: (a) the creator made themselves, or for which the creator holds a licence that expressly allows resale in this form; (b) does not infringe third-party rights, such as copyright, related rights, trade mark rights, design rights, image rights and rights in personal data; and (c) complies with the law of the creator's country and of the countries where it is offered, with Stripe's terms and with these terms.

Prohibited. The following are not allowed in any case:

• physical products, and services other than the delivery of digital content, such as custom work on request, coaching, commissions and personal recordings;
• content the creator did not make and has no resale licence for, such as fan art with protected characters, names or logos without the rights holder's permission, purchased assets or fonts without resale rights, and leaked, stolen or counterfeit content;
• accounts, login details, followers, views, likes, subscriptions, boosting and other manipulation of platform statistics;
• virtual goods, currency, keys or accounts of games or other services where that service's terms prohibit sale or transfer;
• gambling, lotteries, paid prize draws, loot boxes, mystery products with random contents, betting and any other element of chance;
• pornographic, sexually explicit or erotic content, nudity, adult-only content and any sexualisation of minors;
• software, apps, scripts, plug-ins, mods, macros, cheats, browser extensions and other executable files, files with macros or other active content, and archives containing such files;
• personal data, address and contact lists, databases and other people's data;
• financial products and services, investment, trading or crypto advice or signals, NFTs, digital assets and products promising quick or guaranteed income;
• content about or promoting weapons, explosives, drugs, medicines, supplements with health claims, self-harm or other dangerous activities;
• vouchers, gift cards, prepaid credit and other stored-value products of others;
• hateful, discriminatory, violent, terrorist, harassing or misleading content, and deepfakes or impersonations of real people without their consent;
• products offering repeated access for repeated payment; memberships exist for that;
• all products and activities that Stripe classifies as prohibited or restricted, unless DonoLink has Stripe's written approval for them.

Declaration. When opening the shop, the creator declares that they only offer products that comply with this article; by publishing each product, they confirm this again. DonoLink records the agreement.

Checks. DonoLink is not obliged to check products in advance but may do so, including automatically, for example on file type and the content of files and archives. DonoLink may refuse an upload that fails an automated check.

Measures. Following a notice or a suspected breach, DonoLink may, subject to article 8: hide the product; stop new sales of the product or the shop; block downloads, links and codes of an illegal or harmful product; refund buyers on the creator's behalf (article 7); close the shop; and end the creator's use of the shop in case of repeated infringement of third-party rights. The creator sees in their dashboard why a product is hidden and can object. In case of a serious breach, such as malware, child sexual abuse material or fraud, DonoLink acts immediately and may inform the competent authorities and Stripe.

Limits. DonoLink may set and change a maximum amount or number per product, order, buyer or shop, including for new shops. During the start-up phase of the shop, a product costs at most €100.00 or the equivalent amount in the creator's currency.

Division of obligations. The creator is the seller and is responsible for the content, the rights, the description, conformity, information to buyers and refunds in case of a defect. On the creator's behalf, DonoLink provides the payment page, the files, links and codes and the confirmation email, and handles notices about illegal products.

16c. Shop page and sponsors

If you place a sponsor or partner block on your shop page, you make clear that it is advertising when you are paid or receive something in return: use the Sponsor label in that case, and Partner only when there is no payment or anything in return. You follow the advertising rules of your country and the rules of your streaming platform. You are responsible for your arrangements with your sponsor and for what you say about a brand.

Click figures and sponsor reports are an indication. DonoLink filters known bots and duplicate clicks but does not guarantee the figures and is not liable to you or to a brand that uses them. Do not use them as the only basis for a payment. Share a report link only with people who may see it; you can revoke links at any time.

16d. Giveaways

If you run a giveaway with Linky, you are the organiser. You set the rules and prizes, deliver the prizes and follow the law and the rules of your streaming platform.

Taking part is always free. You do not sell entries, tickets or viewer points and do not link entries or extra chances to a tip, membership or purchase; otherwise a giveaway can become prohibited gambling. If you give certain roles extra chances, such as subscribers, check yourself whether that is allowed in your country.

DonoLink only provides the tool for collecting entries and drawing winners and is not a party to the giveaway.

16e. Supporter overview and emails on behalf of the creator

If you switch on the supporter overview, DonoLink compiles an overview of your own supporters from data DonoLink already processes. DonoLink combines records with the same email address; tips without an email address and stream activity are only linked by name if that name belongs to exactly one supporter, and you then see that it may be the same person. You do not see email addresses.

You send thank-you messages and updates only through DonoLink and only to people who may receive them according to the overview. A thank-you is a personal thank-you without advertising or offers. You send an update only to supporters who signed up for it and confirmed this by email. You do not write misleading, unlawful or annoying emails and do not ask anyone for data or payments outside DonoLink.

For the overview and these emails, you and DonoLink are joint controllers (Article 26 GDPR). DonoLink takes care of the technology, the shielding of email addresses, sign-up and unsubscribe, security and the privacy information, and is the point of contact for supporters. You decide whom you thank or send an update to and what it says, and you are responsible for that content. If you receive a request from a supporter about their data, forward it to info@donolink.nl within 5 working days.

16f. Transferring data from another service

You only transfer data from your own account with another service and use a key or login only if that service allows it. DonoLink uses such a key only for the transfer and does not store it with your profile.

You are the controller of transferred data about tippers: you have a legal basis to store and use it and inform those tippers yourself where the law requires. DonoLink processes the data on your behalf as a processor under annex 1 and does not use it for its own purposes.

Transferred tips may count towards your statistics, your top tippers and your supporter overview, and appear in your public leaderboard if it is switched on. That is your choice and responsibility. You can delete a transfer in one go; if you delete your account, DonoLink also deletes the transferred data.

16g. Saved details and viewer points (for viewers)

You can save your email address with DonoLink so that you see your tips in one place and tip faster. You do not choose a password for this: you confirm through a link in your email.

You can link your Twitch, YouTube or Kick account to see your viewer points with creators. You only link your own account. Viewer points are a game run by the creator: they have no monetary value, cannot be exchanged for money, are not transferable and may lapse if the creator changes or stops them.

You can stop using these features at any time by deleting your details or unlinking an account. Misuse, such as linking someone else's account, may lead to removal.

16b. Clipper Pro

Clipper Pro is a paid extra of the DonoLink Clipper. The only difference from the free Clipper is priority in the queue for making clips; what the Clipper makes stays the same. Pro costs €9.99 per month including VAT (reverse charged for a business creator in another EU country with a valid VAT number), is paid in advance through Stripe and renews automatically every month.

A creator who receives in euros can also pay for Pro from the available balance of their Stripe account (received tips), for €7.99 per month including VAT. By clicking Confirm in the Clipper, they authorize DonoLink to debit that amount from that balance every month until they cancel. If the available balance is too low, the payment fails and Pro stops if the following attempts fail as well. A refund goes back to that balance.

You can cancel any time with one click in the Clipper. Pro then runs until the end of the paid month and is not renewed after that.

A consumer can withdraw within 14 days of the very first purchase of Clipper Pro with the button in the Clipper. The subscription then stops immediately and that first payment is refunded in full within 14 days. This does not apply to renewals or to subscribing again, and business creators have no right of withdrawal. Otherwise we do not refund a paid month, also not after cancelling.

If a creator receives at least €700.00 in paid tips through DonoLink in a calendar month (refunds and chargebacks not counted), they get Pro without paying, that month and the next. If they miss the threshold for a month, the free Pro lapses at the next month boundary; a paid subscription never starts automatically.

17. Law, complaints and courts

This agreement is governed by Dutch law, including the Dutch Civil Code. Processing of personal data is governed in particular by the General Data Protection Regulation (GDPR) and hosting and the handling of illegal content, where applicable, by the Digital Services Act. These references do not expand DonoLink's statutory role. A consumer always retains mandatory protection under the law of their habitual residence. The parties first try to resolve a complaint within 30 days via support@donolink.nl.

Disputes are submitted to the court having jurisdiction under applicable law. A consumer is not required to litigate exclusively in Eindhoven or the Netherlands where mandatory jurisdiction rules designate another court.

Failure to exercise a right immediately is not a waiver. Electronic records, logs and provider records may serve as evidence without limiting any statutory right to provide counter-evidence.

18. Contact

Legal questions, complaints, appeals or notices: support@donolink.nl.

Annex 1. Processing terms for transferred data

This annex applies to data a creator transfers under article 16f and for which DonoLink is a processor (Article 28 GDPR). Subject matter and duration: storage and display of the transferred data in the creator's account for as long as the account or the transfer exists. Types of data: names, messages, amounts and dates of tips and similar data from the other service; data subjects: the creator's tippers. The transfer and the creator's settings count as the creator's documented instructions.

DonoLink processes the data only in line with those instructions, unless the law requires otherwise; binds everyone with access to confidentiality; takes appropriate security measures as described in the privacy notice; and reasonably assists the creator with data subject requests and in case of a personal data breach. For storage, hosting and backups, DonoLink uses the sub-processors listed in the privacy notice; the creator gives general authorisation for this and may object with reasons within 14 days after a new sub-processor is announced.

Afterwards, DonoLink deletes the data, except what the law requires to be kept, and backups following the normal backup cycle. DonoLink gives the creator the information needed to demonstrate compliance. An audit can take place at most once a year, with reasonable notice and at the creator's expense, unless an audit shows a failure by DonoLink.